Private Event Payment Terms and Cancellation Policy

By providing a deposit and reserving your event date, you understand and agree to the following payment terms and cancellation policy:

• Method of payment – Visa or MasterCard
• A non-refundable deposit is required to reserve your event date
• In-studio events are priced for up to 10 guests. Private and corporate events (excluding kids parties) on Thursday, Friday or Saturday in November and December are priced for up to 15 guests 
• Price quoted is for up to a 4-hour event (most events are 3-4 hours) and cooking begins 30 minutes after your arrival time, unless arranged otherwise in advance. For each additional hour, or portion of an hour, a charge of $100 will apply. 
• In accordance with CRA requirements, the percentage of gratuity is calculated on the final total, after HST has been applied
• In the event that the final number of guests falls below the initial estimated number, the host shall assume responsibility of payment for the minimum expected number of guests as indicated below
• A fluctuation of 6 or more in the number of guests must be advised at least 2 weeks prior to your event date or your minimum expected number of guests is what would be billed
• For instance, if an event is quoted for 20-24 guests but the final number of guests confirmed is 14, the charges for the event will be based on 20 guests
• Please ensure you provide a 2 week update with any drastic changes to your anticipated number of guests
• If the number of confirmed guests exceeds the original estimate, availability will be determined based on the available capacity of the venue
• We require your menu choices and final numbers of guests to be confirmed 1 week in advance of your event date, and this amount will be billed to the provided card once confirmed
• You may change your event date up until 21 days prior to your event
• If you cancel with less than 21 days notice from your event date, you are responsible for the full event price (non-refundable deposit, remaining balance, and the full cost of any event extra’s ordered and already purchased by The Chef Upstairs Inc. on your behalf)
• For in-studio events, the final balance for any additional items (such as beverages, additional time, etc) would be billed at the end of your event on-site. We require 1 credit card for final payment and do not accept cash.
• For at-home events, the final balance for any additional items (such as gratuity, travel fees, server fees, parking, etc) would be billed the day of or after your event
• Please note, exceptions will not be made for any reason including but not limited to inclement weather (unless there are road closures), sickness or illness, family circumstances, traffic etc. 
• At times, it can be difficult to source specific menu items. Should this occur, we would provide the most suitable substitution or modification
• Engaging in kitchen or cooking activities carries inherent risks. At The Chef Upstairs, our staff is committed to demonstrating safe practices in the kitchen. However, guests assume full responsibility for their participation in any activities at our studios or their home
• We may capture photographs and videos of your involvement during our events. These images and recordings may be utilized for promotional purposes
• All of our guests and staff deserve to enjoy our studio space. Any aggressive behaviour, or any form of bullying, or verbal or physical harassment towards any guests or staff members will not be tolerated and will result in removal from our studio without refund

Thank you for your support and understanding!