Private Event Payment Terms and Cancellation Policy
By providing a deposit and reserving your event date, you understand and agree to the following payment terms and cancellation policy:
- Method of payment – Visa, MasterCard, AMEX
- A non-refundable deposit is required to reserve your event date
- In the event that the final number of guests falls below the initial estimated number, the host shall assume responsibility of payment for the minimum expected number of guests as indicated below
- A fluctuation of 6 or more in the # of guests must be advised at least 2 weeks prior to your event date or your minimum expected # of guests is what would be billed
- For instance, if an event is quoted for 20-24 guests but the final number of guests confirmed is 14, the charges for the event will be based on 20 guests
- Please ensure you provide a 2 week update with any changes in #’s
- If the number of confirmed guests exceeds the original estimate, availability will be determined based on the available capacity of the venue
- Standard events are priced for up to 10 guests. Private and corporate events (excluding kids parties) on Thursday, Friday or Saturday in November and December are priced for up to 15 guests
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In accordance with CRA requirements, the % of gratuity is calculated on the final total, after HST has been applied
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We require your menu choices and final numbers of guests to be confirmed 1 week in advance of your event date, and this amount will be billed to the card on file once confirmed
- You may change your event date up until 21 days prior to your event
- If you cancel with less than 21 days notice from your event date, you are responsible for the full event price (non-refundable deposit, remaining balance, and the full cost of any event extra’s ordered and already purchased by The Chef Upstairs Inc. on your behalf)
- For in-studio events, the final balance for any additional items (such as beverages, etc) would be billed at the end of your event on-site
- For at-home events, the final balance for any additional items (such as gratuity, travel fees, server fees, parking, etc) would be billed the day of or after your event
- Please note, exceptions will not be made for any reason including but not limited to inclement weather, sickness or illness, family circumstances, traffic etc.
Thank you for your support and understanding!